Distinguishing a long-term resident to stay on in your rental property can be a dogged task. Engage in effective Dunnellon resident retention strategies to get to sustainable residents that you can pin your faith on to remain for a longer time. Quite a lot of residents stay for the sense of community, others might stay for low costs come lease renewal time. Others might be enthralled by the excellent landscape or maintenance requests process being rounded off deftly and at an opportune time by a property management company.
Even with the reasons residents might stay or go, landlords and property managers should take account of the move out costs resulting from allowing your property to become abandoned. This cost can be hefty and cost you the profit you would have gained if you had retained the resident or had a program in place to replace the resident quickly. Having established Dunnellon resident retention strategies can help you have a close relationship with your residents. For example, if one of your residents was considering a move, they would trust you and let you know of their plans. Knowing this information beforehand can give you significantly more time finding a replacement.
Customer Service
Among the first Dunnellon resident retention strategies to put into practice is to utterly understand what your residents like. Some property managers are surprised to hear when residents have unkind or opposing things to say about them. This can arise for a number of reasons. One of these reasons is your lack of communication with the resident. Residents want to be heard. While customer service is a major component of meeting the resident’s needs, property managers tend to not focus on what really matters when talking with the residents. Some property managers might have resentment towards such phone calls or interactions as it adds more work to an already busy day. However, what property managers should understand is customer service is the most important part of the day.
Open Communication
Customer Service can be a general topic. Dunnellon resident retention strategies take into consideration diving earnestly into what your customer service experience signifies for your residents. Largely, customer service shouldn’t be viewed as a task. It is an interaction and relationship building step. An effective open communication relationship will not happen overnight. From the time your resident signs your rental property lease, you are engaging in a constant testing phase with your resident. Residents will test you to see what your communication style is, your updating process, how quick you will respond to requests, and how open you are: where you can either be strict with your job procedures, or relaxed and open to conversation. Some residents can be busy and unable to take phone calls. Consider sending texts or simple reminders about things rather than accumulating everything into one random long phone call.
Listen and Take Action
Dunnellon residents demand to be understood. Whether their side of the story is right or not, there is a purpose that they are reaching out to you. Hear them out with whatever they have to say. A resident will feel validated when you give them time to voice their opinions. Listening, as in any relationship shows that you care more about just getting the job done and showing them that you care about them as a person. Avoiding saying, “no, we can’t do that” or starting out your sentences or responses with “no”. Always provide a solution or potential compromise in case your solution will cost the resident money or not be exactly what the resident feels is right.
Complete In a Timely Fashion
Residents tend to have a higher respect when service requests are resolved swiftly and successfully. Even if you do the job right and to their preferences, if it takes several months to do it, they may still hold resentment towards you. When you finish tasks in a quick and timely fashion, your Dunnellon residents will trust you more as a property manager. Take time out of your busy schedule to quickly perform the task. You will find that even taking ten-minutes to give proper attention to a service request asked for not too long ago, will go a long way in keeping your resident around lease after lease.
A helpful resident retention strategy infers a heedful listening and punctuality in performing service requests. Regard all the possibilities that you can make as you direct your attention more on the relationship factor with your residents. Interested in learning more? Contact us today or give us a call at 352-854-2221.
We are pledged to the letter and spirit of U.S. policy for the achievement of equal housing opportunity throughout the Nation. See Equal Housing Opportunity Statement for more information.
